Privacy Policy

Throttle Play, LLC
Effective Date: September, 2025

Your privacy is important to us. This Privacy Policy (“Privacy Policy”) explains how Throttle Play, LLC (“we,” “us,” and “our”) collects, uses, stores, and shares your personal information in connection with your use, access, and other related interactions with our proprietary technology, tools, content, and services, together with related software, applications, components, features, or functionality incorporated in or integral to such software or applications (the “Service”). The Service is provided or accessible via this apply to ThrottlePlay.com and its affiliated subdomains (the “Site”), whether owned or operated by us or third parties.

Your use of the Service means that you agree with this Privacy Policy and future changes to it. We may change our Privacy Policy at any time by posting the revised Privacy Policy on the Site. We urge you to review our Privacy Policy in each instance that you use the Service. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS PRIVACY POLICY, THEN YOU MUST NOT USE OR MUST STOP USING THE SERVICE IMMEDIATELY.

This Privacy Policy covers the following topics:

What information do we collect, store, and use about you?

We collect information (i) that you provide directly (e.g., account details, bookmarks, quiz interactions), (ii) from your device/browser (e.g., technical logs), and (iii) from publicly available video pages you choose to overlay with the extension (e.g., video URL and timestamps necessary to generate transcripts/quizzes). The information we collect includes information that can identify you or your household (each, “personal information”). You may choose not to provide information to us, but certain information (including personal information) will be collected each time you visit the Service. The information we collect about you may include but is not limited to:

  • Visitor Data. We collect your information each time you visit the Service. This includes your device identification number, the type of device, and browser you use, your IP address accessing the Service, the errors encountered, the time spent on the Service, the pages visited, the features used, and the hyperlinks clicked on from the Service (such as 211.org), and other similar Service activity. This information may or may not identify you.
  • Transaction Data. We collect information from payments you make to us. This includes your preferred payment method, or, if applicable, the trial offer subscriptions, discounts, credits, and other transactional payment activity.
  • Engagement Data. We collect your information when you interact with our emails or the Service. This includes whether you receive, open, or click any links from our email. With respect to our Service, this includes the number of times and the time of day you login, the number, length, and time of day you send or receive messages or otherwise use Service features, and the number and duration of live sessions scheduled or conducted.
  • Onboarding Data. We collect information you voluntarily share with us and draw inferences from those responses and other personal information you share, such as your preferences.
  • Account Data. We collect information you voluntarily share with us when you register and use an account to access portions of our Service. This includes the account name you select, like your full name, alias, or nickname, and the demographic and other contact information you provide. This information may include your age, phone number, physical, mailing, and email address, and profile image, and the unique personal or online identifiers we may provide.
  • Session Quality Data. Information from your feedback, ratings, reviews, and evaluations of Service.
  • Customer Service and Communications Data. Information from your written communications with our customer service team, including any electronic communications you send us, such as emails or text messages.
  • Other. Any other information you share on the Service or give the Service permission to access but only where reasonably necessary to provide or improve the Service.

Why do we collect, store, and use information about you?

  • Facilitating Service tools. When you use the Service, we may need to process your data to enable certain tools within the Service. These tools help us facilitate a more effective experience and outcome.
  • Communicating with you. We collect your information to make sure we respond to and address any questions or concerns you may have about the Service.
  • Personalizing your experience. We collect information on your preferences to deliver targeted content and features, in each case, to meet the needs and preferences you share with us.
  • Performing data analytics. We collect your information to understand how you use and how we can improve the Service. We use aggregated data to identify those features that are most useful and to improve overall functionality.
  • Send opportunities, promotions, news, updates, and reminders about our services and your account. We may use your information to send you messages via email, phone, or SMS or updates about your application, profile, or account. With your permission, we may use your information to send you offers, special promotions, or discounts, and other forms of advertising or marketing communications. You can opt out of receiving texts or marketing communications at any time.
  • Monitoring and Securing the Service. We collect your information to make sure only you can access your account on the Service, to place controls or challenges to prevent unauthorized access, to issue security patches and bug fixes, to track potential abuse on the platform, prevent and detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

With whom may we share your information?

We may share your information, including personal information, with anyone you authorize to have access to this information any of the third parties listed below.  

  • Service Providers. We may share your information, including personal information, with any third-party service providers engaged to help us operate the Service and promote our business (“Service Providers”), as provided in this Privacy Policy.
  • Buyers in a Company Sale or Bankruptcy. We may share some of your data to prospective buyers of Throttle Play, LLC or any other successors in the event of a merger, divestiture, restructuring, reorganization, change of control, dissolution, or other sale or transfer of some or all of our assets, including as part of a bankruptcy, liquidation, or similar proceeding.
  • Governmental Authorities. We may share your information to respond to subpoenas, court orders, or law enforcement requests, to establish or exercise our legal rights or defend against legal claims, or as otherwise required or permitted by applicable law.

Service Providers with whom we may share your information

We may share your information, including personal information, to our affiliates, business partners, and other Service Providers in connection with the operation of the Service and our business. 

  • Data Hosting and Storage Providers. Examples include third parties such as [Amazon Web Services (AWS)] who operate the infrastructure underlying the Service.
  • Technology Service Providers. Examples include third parties who integrate tools into the Service to give it more functionality, like technology that helps us provide live audio, video and group meetings, or who otherwise help us ensure the safety and security of the Service and that of our users.
  • Customer Service Providers. Examples include third parties who integrate their tools into the Service to keep track of your requests and questions in a secure way.
  • Email Management and Communication Service Providers. Examples include third parties with tools that we use to help us communicate with you more easily, efficiently, and expeditiously.
  • Marketing and Advertising Service Providers. Examples include third parties who assist us with our marketing campaigns or who run such campaigns on our behalf. These third parties can legally use data if and only if we direct them to use this data - no other person or organization can authorize how they may use this data. These third parties cannot disclose your personal information, other than to their subcontractors, provided their subcontractors are bound to terms that are no less restrictive than our terms. We will not sell your personal information to advertisers or other third parties without your consent.
  • Billing and Payment Processors. Examples include third parties who help process payments in a secure way, such as Stripe. For this reason, we may share your email address with Stripe and other data that is needed to process payments.
  • Reporting and Analytics Service Providers. Examples include third parties who keep track of those Service webpages and features are most used.
  • Financial, Regulatory, and Legal Advisors. Examples include third party financial advisors we engage for accounting and financial planning activities or any third party regulatory or legal advisor who we engage to advise us on business and other legal matters, or otherwise to help us remain in compliance with applicable law.

Deidentified data is not your personal information

Your personal information does not include any deidentified information we collect. Deidentified data is information that does not contain any personal information about you, your dependents, or friends and for which there is not a reasonable basis to believe that it can be used to identify you. We may use and disclose deidentified data as permitted by the laws and contracts that apply to us.

Our Commitment Regarding Deidentified Data

We take reasonable measures to ensure that the deidentified data that we collect or create cannot be associated with you or your household. When we collect or create deidentified data we commit to maintain and use the information in deidentified form and will not attempt to reidentify the information, unless we are permitted to do so by applicable law.  Please note that our commitment regarding deidentified data does not apply to our collection, use, and disclosure of personal information as set forth elsewhere in this Privacy Policy.

Face Tracking Technology.

Certain features of the Service may use face tracking technology to enhance functionality (for example, enabling quizzes or interactive overlays). This feature operates in real time and does not capture, store, or retain facial images, biometric identifiers, or biometric information. No data from this feature is transmitted or stored once your session ends. This feature is used solely to provide on-screen learning and engagement functions and is not used for identification or authentication. We do not sell, disclose, or retain biometric identifiers, and we do not create templates or embeddings from facial data.

Retention.

We retain personal information only as long as necessary to provide the Service and for the purposes described in this Policy. Account data is retained while your account active and up to 12 months after your account is terminated (unless longer required by law). 

How the Service accesses other applications and data on your device

With your permission, the Service may request access to other data or applications on your device, such as your device’s camera, photo library, contacts, location services, defaults (such as Siri and Search, Notifications, Background Service Refresh, Cellular Data, Storage), phone dialing, or text messaging application (such as, your “Short Message Service” or “SMS”). You can withdraw your permission by accessing the Service in your device’s settings.

For more instructions on how to access these permissions in your device’s settings go to:

Browser extension permissions

When installed, the extension may read page content and metadata on supported video sites to enable features like timestamps, bookmarks, transcripts, and quizzes. The extension does not alter third-party sites. Except as necessary to provide the Service features you enable, we do not copy or store third-party video files. You can disable permissions any time in your browser settings.

Text messages and push notifications

We may use your information to send you periodic emails or text messages. In some cases, these communications are delivered to facilitate provision of the Service. Other times, they are to provide marketing communications. You may receive these notifications through your device’s SMS (other text messaging application) and notification features. These communications may not be secure (not encrypted). There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to and read these communications. By using the Service, you agree to accept these risks and consent to receive unsecure communications. 

If you wish to opt-out from receiving push notifications, you may turn them off in your device’s settings. You may also opt-out by replying “STOP” in response to a text message. This opt-out process does not apply to live phone calls or emails, which may continue if we need to reach you.

How we store your information

We may store your information for as long as your information is needed in connection with your access and use of our Service and to the extent necessary to comply with our legal and contractual obligations (for example, if we are required to retain your data to comply with laws that apply to us), resolve disputes, and enforce our legal agreements and policies.

Your privacy rights & choices (U.S. state laws)

Depending on where you live, you may have rights to know/access, correct, delete, or obtain a portable copy of your personal information, and opt out of certain processing (e.g., targeted advertising, “sale” or “sharing” of personal information, or certain profiling). You can submit requests by emailing info@throttleplay.com or via Contact Us form. We will verify your request and respond within the time required by law. You may designate an authorized agent to submit a request on your behalf. If we deny your request, you may appeal by emailing info@throttleplay.com with “Privacy Appeal” in the subject line.

Website browsers and do not track (DNT) signals

Some website browsers have a “do not track” (DNT) feature that lets you tell other websites that you do not want to have your online activities tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to a browser’s DNT signal. We are not aware of, and do not knowingly allow, such third parties to track your activity over time on the Service. However, we may share information about your usage of the Service with our contractors, affiliates, and business partners, as described in this Privacy Policy.

Web Beacons and Cookies

We use technology like cookies and web beacons (either owned or licensed by us) to connect you with the Service, personalize your experience, comply with laws, improve, monitor, and analyze usage of the Service, deliver faster and safer experiences, and for advertising purposes, as described below.  

  • Necessary Operations; Always Active. We use this technology (either owned or licensed by us) for the Service to operate and function. This technology allows us to regulate and monitor user experience, assess attribution internally, control data ingress, provide security, and comply with laws and your indicated preferences. You cannot opt out of this processing. We share this data with trusted service providers but not with third-party advertisers.
  • Analytics. We use this technology (either owned or licensed by us) to perform data analytics. This technology allows us to work with Service Providers to process data related to traffic sources, visits, and site interaction. If you opt-in and consent to these activities, we may share certain data with Service Providers. If you opt-out and do not consent to these activities, we may have less data from which to improve experiences with our Service.
  • We do not sell your information to advertisers. At present, the Service does not rely on personalized advertising cookies. If this changes or if we begin engaging in “sharing” for cross-context behavioral advertising or targeted advertising, we will provide a way to opt out and update this Policy.
  • Your choices. You can manage non-essential cookies through our Cookie Settings link in the footer. If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of any “sale”/“sharing” of personal information where required by law.

Artificial intelligence

We may use artificial intelligence (AI), Natural Language Understanding (NLU) algorithms, machine learning engines or systems, neural networks, or similar systems (collectively “AI Capabilities”), in each case, to support and develop features to provide you services and improve the quality of the services. We expect these improvements to improve our Service and user experiences. By using our Service, you acknowledge and agree that your personal information and deidentified data derived from your personal information may be processed by these AI Capabilities in accordance with this Privacy Policy. We may conduct limited human review of deidentified or minimally necessary excerpts to evaluate model quality and safety, subject to confidentiality controls. We do not use your personal information to train AI models unless you provide us with your express consent.

Security for your personal information

We take reasonable steps to keep your personal information secure and to protect against the loss, misuse, or alteration of your personal information on the Service. Although we have these security measures on the Service in place, it cannot guarantee your privacy. Please be aware that email and text messaging on your device’s SMS (or other text messaging applications) are not secure (not encrypted) methods of communication. There is the risk that email messages and text messaging on your device’s SMS (or other text messaging applications) could be intercepted or read by other people. If you email us, we will respond to you by email and that email communication will not be secure (not encrypted). Please do not use e-mail to communicate with us about confidential matters. By using the Service, you agree to accept these risks and consent to receive unsecure communications. If we become aware of a data incident affecting your personal information, we will notify you and/or regulators as required by law.

Using the Service outside of the United States

We intend the Service to be used by residents of the United States in (and only in) the United States. The Service is directed only to individuals located in the United States and is not intended for EU/EEA, UK, or other non-U.S. resident. If you access the Service from outside the United States, your information may be processed in the United States, which may not offer the same level of protection as your home country. By using the Service, you consent to such processing.

Additionally, if you choose to access the Service from other locations, you must do so on your own initiative, and you will remain responsible for compliance with all applicable local laws. Please note that software is also subject to United States export controls. No software that may be downloaded from Service may be downloaded or otherwise exported or re-exported as follows: (1) into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (2) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list. You agree to comply with U.S. export control laws and that you will not transfer any software or other content from this Privacy Policy to a foreign national or foreign country in violation of those laws

Third party links

The Service may contain links to websites that are owned or operated by third parties (for example, www.211.org). If you click on a third party link, you will go to that third party website. We do not have control over third party websites and those websites do not operate under this Privacy Policy. You should review the privacy policies of third party websites before using them.

Children’s privacy

Our Service is not directed at and not intended to be used by any children under the age of 18. You must not use the Service if you are under 18 years of age. We do not knowingly collect or solicit any information from users under the age of 18 or knowingly allow such users to use the Service. We also do not knowingly collect information from children under the age of 13, and any such collection would violate the Children’s Online Privacy Protection Act (COPPA). Children under the age of 18 may request that any information posted to the Service be removed by contacting us at the information provided below. Removing information posted to the Service does not guarantee complete or comprehensive removal of the content or information posted. 

Correction of information; cancellation; misuse of information

Please contact us, using our information below, to:

  • Request that we correct, delete, or change personal information;
  • Cancel your participation; or
  • Report misuse or an unauthorized disclosure of personal information.

It might not be possible for us to correct, delete, or change personal information that has already been shared. Deleting information posted to the Service does not guarantee complete or comprehensive removal of the content or information posted. 

Please contact us immediately if you believe there is any non-compliance with this Privacy Policy.

Service Terms of Use

Your use of the Service is also subject to the Terms of Service. Any disputes related to this Privacy Policy will be governed by the applicable provisions of the Terms of Service, which are incorporated into this Privacy Policy by reference.

Privacy Policy changes

We may change this Privacy Policy at any time and for any reason. We encourage you to periodically review this page for the latest information. We may notify you of material changes through the Service, by email or by a push notification to the mobile phone number you provided to us. By agreeing to this Privacy Policy, you agree to receive such notifications. You can access the most current version of the Privacy Policy that applies to your use of the Service through the Service. You can also contact us, using the information below, for a copy.

Unless otherwise specified by us, all changes will be effective upon being updated in the Service. You should look at this Privacy Policy on a regular basis. The most recent “Effective Date” is posted at the top of this Privacy Policy. You agree to any changes to the Privacy Policy by your continued use of the Service after the Effective Date. If you do not agree to the changes, you must stop using the Service.    

Questions

If you have questions about this Privacy Policy or the use of your information please contact our Privacy Officer at:

 

Mailing Address: Throttle Play, LLCAttn: Privacy Officer7301 N. 16th Street, Suite 102, Phoenix, AZ 85020Phone Number: (480) 630-2633Email Address: info@throttleplay.com